Scuba 2000 Returns & Refunds
Products:
Contact us within 30 days of purchase or delivery for an exchange or store credit. Items must be unused, with their original packaging and proof of purchase.
We do not give money back for a change of mind.
Final sale:
Drysuits, wetsuits, prescription lenses, special orders, and items marked final sale before purchase. If something is faulty, damaged or incorrect, contact us for help.
Cancelling a course or local trip:
Cancel more than 14 days before it starts to receive store credit, minus redeemed eLearning and training already provided.
With 14 days or less, no change-of-mind refund or credit is available.
Changing your date:
| Notice before your session | Fee per person |
|---|---|
| 14 days or more | Free |
| 7–13 days | $50 |
| Less than 7 days | $250 |
| Missed session or part if it | $250 to rebook |
One fee applies per person, per request.- New dates depend on availability.
eLearning: Redeemed PADI eLearning cannot be refunded or credited.
Medical needs: Tell us if a medical condition or disability affects your booking. We will review your needs before charging a fee.
Charters: Customer cancellations and missed trips are non-refundable.
If we or the operator cancel: Before the booking starts, choose a full refund, store credit or free date change. If part was delivered, we will address the unfinished part and honour your legal rights.
Store credit: It does not expire and has no inactivity fees.
Returns by mail: Contact us first. You pay return shipping for change-of-mind returns. We cover reasonable return shipping for confirmed faulty or incorrect items.
905-771-1500 · dive@scuba2000.com
9033 Leslie Street, Richmond Hill, ON L4B4K3
